At Frozen In Time Ltd we are committed to providing you with the highest standard of quality. Our exemplary quality assurance practices provide seamless, worry-free control throughout the duration of our process, fulfillment and beyond. That is what is important to our clients and that is what we feel sets us apart from our competition. We are committed to providing our clients with the best possible product and to ensure that it is tailored to meet our clients’ individual taste.
By law, we cannot accept returns of alcoholic beverages unless the product is faulty. We are also unable to accept returns of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please contact us if you have any questions or concerns.